Frequently Asked Questions
Questions & Answers about Buy, Refund, Auto-billing, and WiseCleaner product usage.
In addition, coupon codes are awarded to valuable customers. But most importantly, you will get the best deals so far to use your product without any hesitation after buying our deals.
It is entirely safe! McAfee security checks our website for threats every day. In addition, we work with a third party, MyCommerce.com, to collect money. SSL encryption is used throughout the order process to safeguard all the data and information you provide.
The steps below can be used to revoke the automatic renewal plan linked to your product at any time:
- Use your order number and email address to search for your order. You can also locate your order using the credit card you used to make the purchase and the transaction date if you don’t have this information.
- Select the “Order ID” of the most recent purchase of the item whose auto-renewal plan you want to cancel.
- Select the product’s name.
- Press the “cancel subscription” button.
You can also contact our support to stop your subscription from renewing automatically.
- These could be some of the causes: The letter with the license code went to the trash due to your email settings. Please look in that folder.
- You might have entered an incorrect mailing address or email address on the order page.
- Your email service provider may reject emails from unverified senders.
Contact our service, and we’ll assist you in locating the order.
Contact our service, and we’ll assist you in locating the order.
For assistance, please get in touch with our support.
If you misplaced your license key, you can retrieve it by visiting the “Resend License” page. You can also ask our assistance to assist you in finding it. Please give us as much information as possible about your purchase, including your order ID, email address, etc.
No, you only need to activate the program once. After that, you can install and remove software whenever you like. However, if you reinstall the operating system, you must activate the software again.
We always give our discounts to customers when they renew. Through the Renew License page, customers can continue their license key. Your current subscription will be automatically renewed for an additional 12 months, and your existing license key will remain in effect.
You only need to cover the old version if the update is modest, such as the transition from version 2.1 to version 2.3. Install the most recent version first, then uninstall the older one if it is a big update, such as the transition from version 2.1 to version 3.1, to ensure that the new features can function correctly.
Wise Care 365
This is a result of your prior use of pirated or cracked software or registration codes. Please try to fix the problem using the instructions below.
- Close Wise Care 365 Pro.
- Access the C: WindowsSystem32drivers directory.
- Move the host file to your desktop.
- Open the host file in Notepad, remove the Wise Care 365 Pro content, and save the file.
- Replace the existing host file with this new one by copying it to C: WindowsSystem32driversetc.
- Implement Wise Care 365.
Because Google Chrome Saved Passwords of Common Cleaner was checked and Avast has a password protection feature, it will let you know. Please refer to the methods below to resolve this issue.
- Launch Wise Care 365.
- Click “Common Cleaner” on the left side after switching to the System Cleaner page.
- Select “Web Browser Trace” under Expand Traces on Computer.
- Deselect the box next to “Chrome Saved Passwords.”
We DO NOT advise clearing up the browser’s saved passwords if it’s not required.
When you launch SmartCare 365, the floating window will automatically be shown. Three techniques can be used to conceal it.
Method 1: Click “Exit Floating Window” when right-clicking on the floating window.
Method 2: Right-click the Wise Care 365 Tray icon in the window’s notification area. To remove the green mark, click Show Floating Window next.
Method 3: You will have to launch Wise Care 365 Pro first, and then you will have to click right away on the custom icon in the upper right corner. After doing all these clicks, now you have to click on the custom icon in the upper right corner. Finally, in a nutshell, you must click the tray tab, and deselect automatically display floating windows when Wise Care 365 is operating.
Users of Wise Care 365 can alter the display options. Two approaches exist.
Method 1: To customize a “floating window,” click the down arrow next to the option and select the item you wish to display by clicking the “Menu icon” in the top right corner of the “main window,” “Settings” then “Tray”. Finally, remember to save your settings.
Method 2: Find the customized “Floating Windows” item by clicking Settings on the left after right-clicking the floating window. To display in a floating window, you can select “CPU Usage”, CPU Temperature, or Disk Temperature.
Wise Care 365 Pro allows users to set their favorite photo as the theme and supports customized photo themes. Open Wise Care 365, select your favorite photo, then click the Themes icon in the top right corner.
Wise Care 365 often checks for updates automatically when it is opened. You can manually check for updates by clicking the Custom icon in the top right corner and selecting Check for updates from the drop-down menu.
You may view the expiration date of your license key by selecting About from the menu in the top right corner of the main window.
The license key can be changed relatively easily. Open Wise Care 365 Pro, select Custom from the top right menu, choose Change license key, enter your new registration details (Name, Email, and License key), and click Register.
You can use PC Checkup to detect objects that could use optimization and potential security issues, then correct them with a single click. The checkup items can be altered.
Open Wise Care 365 Pro, click Custom in the top right corner, pick Settings from the drop-down menu, select the Custom Checkup tab, expand the options, and then deselect the things you don’t want. After saving adjustments, exit the window by clicking the Save option.
You can change the default weather unit from Fahrenheit to Celsius. We launched Wise Care 365 Pro. Then, under the General tab, under the Temperature Unit item, click the drop-down arrow and choose °C. Finally, click the Save button to save your adjustments and dismiss the window.
Neither Mac OS, Linux, nor Wise Care 365 supports Windows R.T.
- Any P.C. running Microsoft Windows XP or later can run Wise Care 365.
- Windows 10 (by Microsoft) (32-bit and 64-bit) Technical Preliminary
- Windows 8 by Microsoft (32-bit and 64-bit) Professional/Enterprise
- Windows 7 by Microsoft (32-bit and 64-bit) Basic, Home Premium, Professional, and Ultimate
- Microsoft® Windows® Vista (32-bit and 64-bit) (32-bit and 64-bit) Beginning, Home Basic, Home Premium, Business, and Ultimate
- Microsoft Windows XP with SP2/SP3 or Home/Professional/Media Center
Wise Care 365 Pro is straightforward and convenient to use. We ensure the privacy and security of your device. In addition, you can buy the lifetime package deal.
Wise Anti Malware Service
Close the Wise Anti Malware main window, launch Windows Task Manager, pick the Services tab, locate the WiseAntiMalwareService, and then click the right mouse. If you encounter the “Engine failed to start” error. Then verify with Wise Anti-Malware. If the procedure fails, please open the Wise Anti Malware folder, often located at C: Program Files Wise Anti-Malware.
Please close the Wise Anti Malware main window if you get the “Engine doesn’t exist” error. A folder named “C: Program FilesWise Anti Malware Save Engine on access” should be opened. You must restart the computer once you right-click on on-access-drivers-uninstall. Cmd and select “Run as administrator.” Open the C: Program Files, WiseAnti Malware Save Engine in the access folder after the machine restarts.
Run as an administrator by selecting On-Access-Drivers-Install. cmd from the context menu. To check, launch Wise Anti-Malware. If the procedure fails, please open the Wise Anti Malware folder, which is often located at C: Program Files. Please run WiseWise Anti Malware, find the svr.log, and submit it to us.
Wise Disk Cleaner
Some files can’t be deleted because other programs need them. These files typically reside in temporary directories created by users or by Windows. Please close all other running programs before using Wise Disk Cleaner in safe mode to remove them.
Wise Registry Cleaner
It does, indeed.
- Open Wise Registry Cleaner, choose System Tuneup, and then select Optimize to optimize all components, including SSD.
- Simply choose the following five options if all you want to do is optimize your SSD:
- To extend the life of an SSD, stop defragmenting the system drive when it boots.
- To prolong the life of an SSD, disable auto defragmentation while not in use.
- Limit SuperFetch parameters to prolong the life of an SSD.
- Prefetch parameters should be disabled to prolong the life of an SSD.
- To enhance the functionality of an SSD, enable the TRIM function.
Next, select the Optimize button.
Wise Folder Hider Free
Unless you format the disc, the concealed files are stored on your local disc. Therefore, please attempt the following procedures to recover them and ensure you are running Wise Folder Hider v4.
1. To download the recovery tool, go here.
2. Launch the rehabilitation program.
3. Select the drive where the data is hidden, then keep accessing it until the hidden file appears.
4. Select “Move to…” when right-clicking on the hidden file.
5. Choose a different location and save the file.
Please contact the support staff if you were using Wise Folder Hider version 3 or an earlier version.
Wise Folder Hider Pro
Please click “Forgot Password” if you can’t remember your login information. The password reset link will automatically be sent to your registered email address. Please reply if you don’t receive the email.
1. Verify that the email address you registered with is active.
2. Add email@example.com to your list of approved email addresses.
3. Verify the Spam and Inbox folders.
Wise Duplicate Finder
As the name implies, it only compares the file name and size. partially match the file’s contents and the MD5 hash. Ultimately, make sure MD5 and the entirety of the file’s contents match.
Before deleting files, Wise Duplicate Finder allows file backups. Please verify the following three settings if it doesn’t do a backup:
- Select Settings from the menu, then activate the second option, “Auto backup selected file before permanently deleting.”
- There is enough storage space for the backup folder.
- Delete files using the Delete Selected button at the bottom rather than the Delete this file option in the context menu.
The Wise Duplicate Finder doesn’t create a backup of a file if you opt to delete it with the right-click menu.
If you have access to the network disc, Wise Duplicate Finder may locate duplicate files there. Please click the Add Folder button after scrolling to the bottom and typing the network drive address into the pop-up window.
If the software you’re looking for isn’t listed, click the Add Application button, navigate to its location, choose its executable file, and click Open.
Wise Program Uninstaller
A Safe Uninstall entails using the original program to remove it, followed by a residue scan and cleanup. The register list and all associated files will be searched for and deleted during a force uninstall. Use of Safe Uninstall, which is a safer method, is advised. It is recommended to make a system backup first and only use power uninstall when safe uninstall fails.
Some apps’ uninstalling processes did not altogether remove all linked files. Some of them will continue to be maintained in the registry list or other locations, making it difficult for regular cleaning software to locate and remove them. After performing a standard uninstall, a wise program uninstaller runs a second scan to identify and remove any leftovers. This will guarantee that everything is cleaned thoroughly.
Wise Data Recovery
The only prerequisite is that the file system must be NTFS or FAT. Wise Data Recovery can recover several devices, including local discs, USB discs, memory cards, and portable devices.
Data Recovery with Wise, but not all of them can be restored, can discover numerous lost files from your device.
Good: the file can be recovered.
Not good: file that is probably recoverable
very poor: It’s difficult to recover the file.
The file is lost and cannot be retrieved.
Wise Force Deleter
No, Wise Force Delete allows for batch processing.
Press the Shift key while clicking the final file, then choose the first file. Then, on press the Ctrl + A keys.
Click the space and drag the mouse to select all files. Please click the Add button when all files have been chosen. All files in the folder will be added to Wise Force Deleter.
Wise Auto Shutdown
Wise Memory Optimizer
There are two prerequisites in general.
- There is not enough free memory. It can be set independently.
- The CPU is not in use. It indicates that the CUP usage is below 5% and that 5 minutes have been kept.
Please include the path to the folder in the keywords box if you wish to search for all files contained therein. For instance, K: WiseCleanerWise Icons
Enter the path and file type if you want to search for a certain kind of file. For instance, K:WiseCleanerWise Icons*.png
The built-in search feature in Windows is true. However, it searches pretty slowly. Windows Search is significantly slower than Wise JetSearch.
Wise Game Booster
Restarting services can be done in these ways.
To start a service, click the Start button under the Restore button in the upper right corner of the screen. Alternatively, you can select Resume All Services to start all services simultaneously.
Restarting the computer is a second option.
Wise Video Converter
Video Converter Wise supports all widely used video formats, including MPEG2, AVI, MP4, FLV, WMV, RMVB, and MKV.
For instance, it can convert AVI, FLV, WMV, RMVB, MKV, WebM, MOV, M4V, MP4, and other file types to MP4 and other formats.
- Drag a video onto the icon of the device you want to convert it for.
- Select the movie you wish to convert by clicking a device icon, then browse.
- Click the Add button at the bottom of the Converting tab.
You can switch between the languages by clicking the menu and choosing the desired language.
Additionally, you can modify the languages under Menu-Settings.
Wise PC 1stAid
Wise System Monitor
Wise Plugin Manager
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